No returns of used equipment will be accepted. Returns of unused equipment are subject to original shipping + 15% handling, retesting, and restocking fee.
The purchaser must call or email us for an authorization number within 15 days of the original shipment date. Unused equipment means never connected or handled in any way that may cause electrical or physical damage, or according to our discretion, cannot be resold as new. All custom orders are final once shipped.
Warranty & Service:
If a product fails to perform as described in our product description or specification, within 1 year from the date of shipment to the buyer, we will repair or replace the product and/or accessories originally supplied.
Failure due to improper installation, misuse, abuse or accident is not covered by this warranty. Incidental and consequential damages are not covered by this warranty.
The buyer must first obtain a Return Material Authorization number by calling (248) 588-4400, or send email to email@example.com. Ship the defective product (with RMA number) to Intuitive Circuits, 3928 Wardlow Ct., Troy, MI 48083, freight prepaid.